Were the short inquiry forms successful?

Why do we have such short inquiry forms for the Online Services Programs?

We started doing this a year or so ago to see if it would increase the number of inquiries. Instead of relying on the contact to find the “Contact Us” page we gave them a way to contact us on the front webpage. Take a look at the increase from one year to the next!

Aug 1 – Oct 31, 2013 – 309 cases

Aug 1 – Oct 31, 2014 – 824 cases

I would say Carol Taylor  has her hands full and it’s only increasing! This was a great idea thought up by Jon Wilburn and I would say a successful one! Below is an example of a short form on the front page.Short Inquiry Form


Communication Plan Layout

Planning for a communication plan is overwhelming sometimes. If we are trying to send specific messages to a specific audience, how do we keep it all straight? I start with an excel sheet with all information put into a template and then create a visual aid. This visual aid varies depending on how specific we make the plan but still helps visualize the goals and steps we are guiding the students through.

The numbers represent a stage the contact is in in the communication plan. The call to actions guide them through and give us direction on what we need to communicate and when.

Screen Shot 2014-11-21 at 12.17.30 PM

Working with the Navigation Panel

Always forgetting where something is located when you were just there?  The Navigation Panel list the last 16 items you have viewed in Radius and it is displayed on the left-hand side of your Radius window. You can easily move from one record to another just by clicking on an item in the Recent Items list of the Navigation Panel. It’s a time saver instead of going from one module and searching over and over again.navigationphoto