Why do we have such short inquiry forms for the Online Services Programs?
We started doing this a year or so ago to see if it would increase the number of inquiries. Instead of relying on the contact to find the “Contact Us” page we gave them a way to contact us on the front webpage. Take a look at the increase from one year to the next!
Aug 1 – Oct 31, 2013 – 309 cases
Aug 1 – Oct 31, 2014 – 824 cases
I would say Carol Taylor has her hands full and it’s only increasing! This was a great idea thought up by Jon Wilburn and I would say a successful one! Below is an example of a short form on the front page.